Terms of service

Terms & Conditions

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.

We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair, our extensions range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. For our hair COLLECTION, if the product has been returned within 14 calendar days from the date of purchase, unused and in its original condition, we will issue a refund to the original form of payment. Once hair has been installed, due to the nature of the product and possibility of incorrect installation the Product Defect Exchange Policy is not applicable.

For the HAIR CARE ESSENTIALS COLLECTION and DESIGNER ESSENTIAL PRODUCTS, all sales are final. There are no returns or exchanges permitted.