Refund policy

Return & Replacement Policy

At HAIRPORT SALON.INC we maintain a very high level of quality assurance. All of our hair is prepared and professionally packaged at our place of business. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.

From time to time, HAIRPORT extension, at its sole discretion, may accept return of product(s) or portions of a product(s) with the exception of Wigs, Hair Care Products, Bulk Hair and Accessories Collection under the following conditions.

• We accept return(s) within 14 calendar days of original purchase date. Any return(s) request after 14 calendar days of purchase will not be honored.
• The product(s) must be sent back to us in order to process the return.
• If you purchased your product(s) online or over the phone, please contact Client Care at 1- (347) 427-7448 or hairport.beautybar@gmail.com Client Care will send a pre-paid UPS label for your item(s) to be returned to our offices in New York• Merchandise must be in original condition.
• We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from weft or otherwise processed) in any way.
• Zip ties and tags must be intact. Any merchandise that is received without zip ties and tags will
  be returned to the client without an issue of a refund.
• Bundle Deals cannot be separated into individual units to be return.

Once your item(s) have been received at our office, it will be examined thoroughly. If the product has been returned unused, in its original condition we will issue a refund to the original form of payment. Your refund should appear in your account within 3 to 5 business days, subject to your bank’s processing time.